In effect as of March 25, 2012. Reservations made prior to this date are subject to our prior policy.
Deposit and Cancellation Policies
A deposit of 30% guarantees a reservation as booked.
Because visitors to PEI make their plans months in advance, there is only a small opportunity to fill unexpected vacancies created by short notice and last minute cancellations. Given also that we are a small cottage business operating with a very short season, it has become necessary to develop a cancellation policy. This policy was developed to guarantee our guests accommodation as booked and also recognize the reservation dependent nature of our operation. It is understood that once a cottage is reserved the booking will be secured and that our guests will be responsible for the full period booked. A full refund, less a $50 administration fee once a deposit is processed will be made available to anyone canceling outside 1 month of arrival. If we receive a cancellation or reduced booking within 1 month of arrival, the deposit will be non-refundable. Partial refunds on the balance owing will be made only if we are able to re-rent the cottage for the equivalent time of the original reservation. Previous relationships will be honored as they have been.
VistaBay Chalets are open from May 4 – October 22.
Off season rates and specials are based on double occupancy offered before June 15 and after September 16. Specials are available periodically throughout the season.
- NO SHOW
In the event of a No-show without any notification the entire stay will be charged to the credit card on file. We will then attempt to rebook the stay and refund for any nights we are able to fill. It is understood that you will be responsible for the entire period reserved. An email is required to cancel a reservation once it has been booked.
- LEAVING EARLY
If a reservation is made for a certain number of days and there is an early departure, you will be responsible for the remaining balance.
- PETS POLICY
All pet owners are asked to clean up inside and outside of your cottage. You will be responsible for any damages your pet may cause.
- SMOKING POLICY
All cottages are smoke-free. There will be a $50.00 fee if smoke is detected. Smoking is permitted on the decks, but please consider your neighbours and close windows so smoke doesn't drift into your cottage.
A guest who repeatedly chooses not to co-operate with this policy may be asked to leave. In this case the stay is treated as a cancellation and the cancellation policy still applies.
- REPLACEMENT AND DAMAGE RESPONSIBILITY
Due to replacement costs, you may be asked to reimburse VistaBay Cottages for the cost of damage to any property.
- RESERVATION POLICY
Deposits are due at time of booking either by Visa or Mastercard or reservation cannot be guaranteed.
Financial information we need for your booking is only available to VistaBay senior staff and is only used for booking purposes or Revenue Canada requirements. We do not store credit card information in our computer..
Your personal information (name, address, phone number etc.) is only accessable to management and senior staff. We may use your e-mail address to contact you with specials and promotions. Please let us know if you do not want to be contacted this way.